The U.S. economy ended

The U.S. economy ended on a sustained strong note. Payrolls continued to grow beyond expectations. Unemployment stayed low. Wages were still growing in December, despite the Federal Reserve’s attempts to curb inflation. The labor market remained tight. But could be a turning point. Rising interest rates are expected to increase unemployment.







Some economists are predicting the slowing of sectors https://lastdatabase.com/ that caught fire in —transportation, manufacturing and retail—will return to pre-pandemic levels. Today’s economy has made it particularly challenging for decision-makers to navigate talent acquisition and day-to-day human resources processes. This is especially true in contact centers. In , the tight labor market, coupled with high turnover and rising volumes of calls, makes staffing contact centers particularly challenging in this environment.







The current climate can leave companies facing complex staffing and scheduling issues, which often lead to high onboarding and operating costs. How AI Can Fight Back As labor markets evolve, companies can rely on artificial intelligence (AI) to battle these challenges. Since early , decision-makers who are overwhelmed managing short-staffed contact centers have accelerated plans to implement AI.